Pre-bookings: Bookings must be paid in full at least one day prior to the date of tour.
WALK-In clients: Tour payment for walk-in clients can be done via cash or credit card. We accept Visa and Mastercard
Cancellation due to weather: In the event that a tour is unable to take place due to bad weather/ sea conditions, clients will be informed and the tour will be rescheduled or refunded in full.
Sightings are not guaranteed: Sightings of whales and dolphins are not guaranteed and no refunds are applicable in this case.
Cancellations by client:
- Minimum of 24 hours prior to launch time – no cancellation fee
- Less than 18 hours prior to launch – 50 % cancellation fee
- Client not showing up – 100 % cancellation fee